What I can't go back to is my hometown - the online price increase and ticket grabbing tricks are deep

　　This year, the road back to my hometown is much more difficult than in previous years.

　　Relevant data show that compared with previous years, there are more passengers taking railway transportation than in previous years. The increase in the number of travelers is one reason. In addition, this year's train ticket pre-sale period has been shortened and travel time has been concentrated, which has led to the phenomenon of "hard to get a ticket". In previous years, most of the ticket purchases were scalpers grabbing tickets. Unlike previous years, many Internet platforms have launched ticket-raising services. How "magical" is the ticket-raising service? A reporter from the Legal Daily conducted an investigation.

　　"I remember when I didn't have a ticket grabbing software, I almost signed up for a tour group to go home because I didn't get a train ticket. Later, various ticket grabbing software appeared, and I could basically buy a suitable ticket."

　　"These ticket grabbing software greatly exacerbates the difficulty of grabbing tickets. It was possible to grab it by yourself. Now who can grab those systems? Isn't the ticket grabbing software essentially a "scalper"? It makes everyone spend dozens of yuan more on the handling fee for buying tickets";

　　...

　　Online platform promotes ticket-grabbing services

　　The reporter noticed that at least 58 platforms have launched ticket grabbing software this year. These platforms generally claim that an average fee of about 30 yuan can increase the probability of ticket grabbing by 70%, 80% or even higher. Some platforms have even launched "ticket grabbing insurance".

　　But, does this really work?

　　During the visit, the reporter did learn many successful cases of ticket grabbing software, but many people also said - "We are almost increasing the price to become a VIP member, and we have not yet obtained the ticket."

　　"I used Fliggy software to grab tickets in the past two days, and I added a 30 yuan handling fee. Since the invoice, I have been staying in front of my mobile phone and computer. As a result, there is no ticket in the Fliggy software. There is no way, I can only go to another website to read it. I found that there are tickets on Tuniu online, so I quickly registered, and the tickets were sold out after registration. I went to the post bar again and found that someone bought tickets on the 12306 official website, but Fliggy software still showed no tickets. I spent a 30 yuan VIP handling fee, but I didn't see tickets from beginning to end. It would be better to grab tickets for free." Chen Heng, who works in Beijing, complained to reporters like this.

　　The reporter observed on three ticket grabbing software platforms:

　　On "Ctrip", it said that the success rate of ticket grabbing is 47.43%, and there are three ways to accelerate ticket grabbing: the speed of ticket grabbing is increased by 30%, and the price is increased by 35 yuan per share; the speed of ticket grabbing is increased by 40%, and the price is increased by 66 yuan per share; the speed of ticket grabbing is accelerated, and the success rate of ticket grabbing is increased by 1 yuan to 999 yuan, but it does not explain the positive relationship between the payment and the speed increase. Choose one of the three packages, which can be superimposed with the acceleration package. If you cannot get a ticket, you can cancel the order at any time during the ticket grabbing period;

　　In terms of "intelligent travel", there are also four types of ticket grabbing packages to choose. There is no clear percentage of speed improvement, nor does it mean that the tickets cannot be grabbed and the full refund will be given. The VIP extreme speed channel is 30 yuan per share; the VIP high-speed channel is 20 yuan per share; the Supreme Light Speed ​​ticket grabbing channel is 66 yuan per share; the low-speed ticket grabbing with a low success rate is not charged;

　　"High-speed rail butler" said that the success rate of ticket grabbing is 45%. Choose one of the four ticket grabbing packages, and each price ranges from 10 to 30 yuan. There is no guarantee that there will be tickets. If the ticket grabbing fails or is received over time, the package will be refunded.

　　Railway customer service says some platforms are not authorized

　　The reporter called 12306 customer service as an ordinary citizen to consult: There are many APP ticket-grabbing software developed by companies on the Internet. Can you be confident in grabbing tickets?

　　The customer service staff of Beijing Railway Customer Service Center told reporters that none of these websites are authorized by the Railway Bureau. It is recommended not to purchase tickets through unofficial websites. You can purchase tickets online by logging in to www.12306.cn.

　　During the visit, some people also expressed this view to reporters that the speed of booking tickets by phone is much faster than that of grabbing tickets by software.

　　The person who said this was Xiaoyu, who worked in Beijing, and he purchased a high-speed train ticket from Beijing to Xi'an on January 26, 2017. "The software I use is Fliggy. It refreshes on time at 8 o'clock every time, and it takes less than two seconds to sell out. I once thought I couldn't go home during the Chinese New Year." Xiaoyu told reporters that the turnaround occurred on the morning of December 29, 2016. At that time, he used the ticket grabbing software to select 10 EMUs as alternatives, and grabbed the first one within 10 minutes, and then continued to narrow the scope and choose the right time. He grabbed the ticket for more than 10,000 times but failed to grab it.

　　"That afternoon, I was inspired by my friend to book tickets by phone. When I learned that there was still one remaining ticket, the ticket booking was successful. At this time, my ticket grabbing software still had no response." Xiaoyu said, "Through this Spring Festival ticket grabbing, I came to a conclusion that all ticket grabbing software are not reliable manually. It is better to call 12306 to check the ticket booking situation through manual services, and then make a phone booking."

　　"For friends who don't have time to grab tickets but have to face the reality of grabbing tickets, this kind of ticket grabbing service can be tried. Anyway, if you can't get a full refund. But if the train number and route you are in is very popular and you can't get a ticket no matter how you grab it, then it is recommended that you book air tickets or passenger tickets for more people, and don't be too picky about train station tickets and hard seats. After all, you can go home during the New Year, and maybe you can also make up a sleeper on the road." Qian Xiao joked to the reporter.

　　The problem is that currently, you can get tickets on the Internet platform, and you can buy them after the price increase.

　　However, for this price increase, the current ticket grabbing platform is price increase in the name of affiliated insurance, and is defined by the platform as "user voluntary behavior." But is it really a voluntary act?

　　On software such as Tieyou train tickets, Zhixing train tickets, ticket booking assistants, high-speed rail ticketing, etc., although "remaining ticket monitoring, grab it and pay again", the "acceleration package" is automatically checked when paying, but the reporter found that the higher the amount of the "acceleration package", the higher the success rate of the ticket is obtained. On the Zhixing train ticket software, the success rate of the "acceleration package" priced at 200 yuan is estimated to be 83.9%.

　　Even so, as an "old man in the industry", Zhou Yuchen also sent a WeChat message to reporters: Before there were no substantial changes in the ticket system and the Spring Festival travel rush, the Spring Festival train tickets were still a necessity for the majority of people returning home. On the one hand, the client of the Railway Corporation has been criticized for its poor ticket purchase experience. On the other hand, due to the Spring Festival transportation capacity and the demand for returning home, the value of train tickets has been constantly hyped up, but the buying channels are relatively single and asymmetric, and there is no substantial breakthrough in efficiency. The superposition of two factors has led to the Internet ticket grabbing service.

　　The Spring Festival is a joyful thing for family reunion, but this ticket purchase mechanism has added trouble to the way home. What is the difference between using the mood of travelers returning home to make profits and taking advantage of the situation to rob. I hope the government can provide a complete ticket purchase mechanism and reasonable solutions.

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