Over the past 9 years, the club has conducted hundreds of offline activities, but this is the first time to come to Tianjin and Tianjin Qifan Technology Co., Ltd.
In Tianjin in July, the sun was scorching. As soon as I entered the conference room, I saw the host's small surprise prepared for the club brothers, full of sincerity.
Host - Mr. Yang: I have not been in the club for a long time, but I know many club brothers. Yesterday, there were a few brothers who arrived very early. We had a meal together and participated in offline activities. We were very happy and welcomed the club brothers to Tianjin as guests at any time.
Mr. Yang "Building an E-commerce Operation Team". Why build your own e-commerce operation team? What are the common questions about the operation team of e-commerce companies? How to select personnel for operators? How to train operation personnel?
What abilities should a qualified operation have? 1. Communication skills. 2. Logical thinking ability. 3. Learning ability. 4. Resistant ability.
After Mr. Yang shared, he took everyone to visit the office area and warehouse where our event was located, and also explained the company's corporate culture and promotion model, and put forward new ideas and thoughts for the brothers.
Aibide flagship store - Mr. Sun. After lunch, I will actively share with you "Customer Service Management" 1. How to improve the conversion rate of order search. 2. How to train customer service. 3. Daily communication skills of customer service. 4. How to deal with daily customer service issues efficiently. It’s all about our own experience, which makes everyone interested.
The study tour mode of learning ➕ communication ➕ sharing gives everyone plenty of time to interact and in-depth communication offline. We have also prepared the exchange theme in advance: fan operation ➕ team management, and everyone has interaction and communication.
Fan Operation #How to expand new points and how to maintain old fans? Daily customer service is used, staff are divided into responsibilities, create IP, focus on how to maintain accounts, old fans form a Vip system, regularly give gifts, let them cooperate with staff to maintain fans... and so on, and members take out all the details of daily fan maintenance to share with brothers.
Team management, organizational structure construction: team group system, assign different tasks, and partner mechanism. Make employees have a sense of boss and develop management awareness. Improve the performance appraisal and bonus distribution of middle and low-level employees.
The club held an offline event in Tianjin for the first time. Thank you to the host for your hospitality and the members and brothers for their enthusiastic participation. The enthusiasm of the northerners is very friendly. See you next time, brothers.
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