【important! 】4 major changes to the game rules of Taobao Kiss Day activities in 2016

There are four points of the gameplay rules for Taobao Kiss Day activities in 2016. Seller friends quickly look!

Related content has been changed to:

1. 2016 Taobao Double 12 seller shipping time rules:

For orders paid by the buyer during the successful payment period between 00:00:00 on December 12, 2016 and 23:59:59 on December 18, 2016, the seller (except for virtual category *) must ship the goods within 7 days (168 hours) from the date of payment by the buyer and hand them over to the logistics company to pick up the goods. Consumers can check the logistics status of the order (packing, transit, delivery, signing, etc.) in the logistics company system, otherwise the delivery processing will be delayed in accordance with the Taobao Rules.

2. The complaint entrance for the delivery failed to be closed at the agreed time :

For Taobao orders paid from 00:00:00 to 23:59:59 on December 12, 2016, within 7 days (168 hours) from the date of payment of the consumer , [Not shipped at the agreed time] as the reason for applying for a complaint; 7 days later, the above reasons can be selected.

3. Explanation of the merchant’s extension of refund time:

If the consumer fills in the return logistics information between 00:00:00 on December 12, 2016 and 23:59:59 on December 26, 2016, and the consumer returns by express delivery, the merchant should confirm the receipt within 15 days from the date when the consumer fills in the return waybill number , and the delay is not processed. Except for virtual orders.

4. 0 seconds refund function is turned off:

All orders generated from 16:00 on December 6, 2016 to 16:00 on December 19, 2016 will be refunded in 0 seconds. After the 0-second function is restored, historical orders will not be processed. Only effective for subsequent new orders.

For more details, please click: https://dacu.bbs.taobao.com/detail.html?spm=a210m.8177882.0.0.ccBudP&postId=7258225

This article comes from Taobao customer service Taobao

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