E-commerce Evening News on July 7

#Laogao E-commerce News# [E-commerce Evening News on July 7] Alibaba’s customer experience business group launched the “smart order-rescue” function; JD: JD.com has more than 15,000 home appliance stores; WeChat mini-programs will support sharing on WeChat Moments, suitable for content pages; Li Guoqing released an announcement on Dangdang’s organizational structure and personnel adjustment; ByteDance China CEO Zhang Nan: Douyin continues to provide services to Hong Kong users...

E-commerce newsletter

1. Alibaba Customer Experience Group launches the "Smart Order Rescue" function

 According to July 7, recently, Alibaba Customer Experience Business Group (Ali CCO) launched the "Smart Order Restoration" function to help merchants take retention actions as soon as possible after consumers initiate refunds, thereby improving after-sales service level and improving efficiency. Alibaba's CCO solution team said that the "smart order-rescue" function is expected to help merchants earn 30 million more per month and nearly 200 million more per year. In the future, fully intelligent retention will be achieved to help merchants save manpower. It is understood that after the consumer submits a refund application, the "Smart Order Rescue" function will enable the platform to combine intelligent identification, refund reason classification, and merchant retention plan to identify whether the consumer is suitable for retention of refund orders. (E-commerce News)

2. Tmall Supermarket: The number of consumers in middle-aged and elderly groups over 45 years old increased by 221% year-on-year

According to reports on July 7, Tmall Supermarket big data showed that during this year's plum rain, the number of consumers in middle-aged and elderly people over 45 years old increased by 221% year-on-year, driving the sales of raw materials for moldy foods such as winter melon, mandarin fish, tender tofu in the "odor-loving belt" areas of Jiangsu, Zhejiang and Anhui increased by 322%; through analysis of shopping carts, it was found that the sales of wine and rice wine paired with moldy and smelly food also increased by 30%. (E-commerce News)

3. Alibaba 1688 and Mengbaihe signed an annual cooperation agreement

On July 6, Alibaba 1688 and Mengbaihe signed an annual cooperation agreement. Mengbaihe will combine Alibaba’s big data to analyze market conditions, start from the market and buyer needs, and promote product innovation and R&D. (China Securities Network)

4. The official flagship store of Zhuanzhuan has entered Xianyu Youpin

36Kr learned that the official flagship store of Zhuanzhuan has been located in Xianyu Youpin. According to Xianyu, since its launch in early 2019, brands such as Dyson, Kach, Ecovacs, Midea, and OPPO have entered Xianyu Youpin. (36Kr)

5. JD.com: JD.com has more than 15,000 home appliance stores

JD.com announced that the number of "JD home appliance stores" has exceeded 15,000, further achieving coverage of 25,000 townships and 600,000 administrative villages across the country. (NetEase Technology)

Internet Information

6. ByteDance China CEO Zhang Nan: TikTok continues to provide services to Hong Kong users

In response to the previous media reports that Douyin will withdraw from the Google and Apple app stores in Hong Kong, ByteDance China CEO Zhang Nan replied that Douyin has many users in Hong Kong and will continue to provide services to Hong Kong users. According to people familiar with the matter, it was not TikTok that was affected this time, but TikTok. (Science and Technology Innovation Board Daily)

7. WeChat mini program will support sharing on WeChat Moments, suitable for content-type pages

A mini program entrepreneur confirmed that WeChat mini program will support sharing on WeChat Moments. This operation will gradually support the Android version of WeChat, and iOS will be implemented in subsequent version updates. Currently, the iOS version of WeChat applet only supports two functions: "Send to dialogue" and "Add to my applet". The entrepreneur said that he learned about the update of this feature late at night on the 6th, but as of now, this feature is still not fully open to mini program developers, and WeChat has not given a specific timetable. (Sina Technology)

8. Ele.me: More than 500 university canteens have been launched in the country

36Kr learned that on July 7, Zhejiang University Logistics Group reached a strategic cooperation with Ele.me, and its canteen opened takeaway services. According to Ele.me, as of now, more than 500 university canteens in 100 cities across the country have been launched. In the next year, Ele.me will help 300 cities and 2,000 universities to open takeaway services. (36Kr)

9. Li Guoqing issued an announcement on the organizational structure and personnel adjustment of Dangdang

36Kr learned that Li Guoqing announced this afternoon that the organizational structure and personnel of Dangdang.com were adjusted. Yao Danqian was hired as Dangdang's acting CEO to preside over the company's overall work; Chen Lijun was hired as Dangdang's COO, responsible for the daily management of the company's various businesses. (36Kr)

Cross-border e-commerce

10. Haikou will conduct comprehensive strategic cooperation with Shenzhen Cross-border E-commerce Association

 July 7th news, Haikou International Investment Promotion Bureau announced that it will conduct comprehensive strategic cooperation with the Shenzhen Cross-border E-commerce Association, use the platform resources of the association's national exhibition to expand Haikou's industrial investment channels, cooperate closely with association members, encourage member companies to participate in Haikou construction, and further accelerate the development of Haikou's cross-border e-commerce. (E-commerce News)

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