How does Taobao customer service view bargaining customers? What are the tips for dealing with it?

　　Taobao customer service often meets some buyers who like to bargain. After chatting for a long time, the order was left in vain because they did not make concessions. Although they are all bargaining, there are several types of buyers of this type of bargaining. What are the tips to deal with when facing different types of bargaining buyers? Let me introduce it to you below.

　　Type 1: tentative type

　　This type of bargaining buyer usually asks questions such as "Is there any discount?", so the Taobao customer service checks whether the store has any discounts or the amount of matching packages is in line with the buyer's consumption amount, and recommends it to them; if not, start with the baby and after-sales service, don't say "no cheap", etc., which will only cause customers to lose.

　　Type 2: promise type

　　"It's cheaper, and I'll introduce my friends to you later." This is the promise-type buyer. First of all, Taobao customer service should agree with their views, and then turn its attention to the quality or discount of the baby, telling the buyer that the baby is of good quality. Now the price of this event is very cost-effective, and it cannot be led by the buyer.

　　Type 3: Comparative

　　Some buyers will compare the price of the same baby from other people to your price to make you cheaper. In fact, the other party wants to buy their own baby. Then the customer service should guide the buyer to pay attention to the cost-effectiveness and service of the baby, and tell them where the product is worth, and the price is not the only one.

　　Type 4: arbitrary

　　I will tell you directly that everything is good for the baby, but it is too expensive for the buyer. You have to follow his wishes and let him know that the price is worth the money. For example, it is very affordable to tell them how long this baby can last, and how much it costs on average a day; or it is very affordable to make the buyer stand out.

　　Type 5: Coercion and inducement

　　This type of buyer usually gives the most acceptable price of the product, and you can sell it and leave if you don’t sell it. What Taobao customer service needs to do is to be firm in its own price. If you really can’t give this price, you should emphasize value and comparison with the customer. If the negotiation is inappropriate, give up.

　　Type 6: Appreciation type

　　The most common thing is students. They will say that they have not yet started working and don’t have much money. Then the customer service can also play the sympathy card, saying that they are also students who have just graduated. The price is already the best, and the price will increase in a few days, etc.

　　Type 7: Excuse Type

　　Some buyers will use excuses to say that Alipay is not enough, and can it cost much. If the price difference is not large, you can make a deal. Otherwise, the number of babies is limited. You can use Huabei or pay on behalf of others to create a limited time and quantity feeling.

　　Type 8: Talking and styling

　　Some buyers will rely on their old customers to ask for additional discounts. When facing such buyers, customer service should be patient and tell them that they can get coupons for purchases and use them next time they purchase, leaving them time to think about whether to buy. When facing different types of buyers who are bargaining, Taobao customer service should be calm and never be taken away by the buyer. Grasp their psychology and answer them with humanized answers, so that you can successfully promote transactions.