The Mengtui platform refund and return refund process you want

Today, the editor will tell you about the refund and return process of Mengtui platform. Compared to what Mengtui merchants want to know at present, so I will share it with you. The key content will be marked in red. Please check it!

1. Mengtui refund process

1. The time limit for users to submit a refund only application is: after the payment is successful and before the merchant’s promised after-sales validity period expires. ‍‍

2. The merchant should process it within 48 hours after the user submits a refund application . If it is not processed within the deadline, the system will default that the merchant agrees to the refund application and automatically refund it to the user.

3. If the merchant refuses the user's refund application only, the user can do any of the following within 7 days:

1) If the information is modified and submitted again, the refund application will only be re-entered by the process specified in Article 2.2;

2) Application platform for intervention.

4. If the user fails to process the application within 7 days after the merchant refuses to apply for a refund, it is deemed that the user has not processed it within the deadline. Within the time limit specified in Article 2.1., the user can still resubmit the application.

5. Users can cancel their refund application at any stage before the refund is successful.

6. If the merchant agrees to the user's refund only application, the system will refund the user.

2. Mengtui returns and refund process

1. The time limit for users to submit a return refund application is: after the merchant ships the goods to the expiration of the after-sales validity period promised by the merchant.

2. The merchant should process it within 48 hours after the user submits the return refund application . If it is not processed within the deadline, the system will default the merchant agrees to directly refund the goods without the need for a return, and will automatically refund the goods to the user.

3. If the merchant refuses the user's return refund application, the user can do any of the following within 7 days:

1) If the information is modified and submitted again, the return refund application will be re-entered in the process specified in Article 3.2;

2) Application platform for intervention.

4. If a user fails to process the product within 7 days after the merchant refuses to apply for a return refund, it is deemed that the user has not processed it within the deadline. Within the time limit specified in Article 3.1., the user can still resubmit the application.

5. If the merchant agrees to the user's return refund application, the application will enter the process of waiting for the user to return the product. The user should complete the return operation within 7 days (fill in the logistics number and confirm the return). If the return is not returned within the deadline, it will be deemed that the user has not processed it after the deadline. Within the time limit specified in Article 3.1., the user can still resubmit the application.

6. The merchant should do any of the following within 7 days after the user returns the product:

1) If the refund is determined, the system will refund the refund to the user;
2) If the refund is refused, the return refund application will enter the process specified in Article 3.3 again.

7. If the merchant fails to process the product within 7 days after the user returns the product, the system will default the merchant to confirm the refund and automatically refund it to the user.

8. Users can cancel the return refund application at any stage before the refund is successful.

3. About after-sales service assessment

1. The platform will use "number of dispute refunds in the past 30 days" and "number of dispute refunds in the past 30 days" as store assessment indicators, and count the historical after-sales data of the store for nearly 30 days (excluding the same day, the same below) every day, monitor its after-sales service status, and deal with it accordingly for stores that do not meet the after-sales service standards.

2. The number of refunds in dispute refers to the number of after-sales orders in which the store intervenes within the specified time and the platform ultimately determines that the merchant is responsible and operates the refund.

3. Dispute refund rate refers to the proportion of the number of after-sale orders in which the store intervenes within the specified time and the platform determines that the merchant is responsible and operates the refund to the total sales within the specified time.

4. Dispute refund rate in the past 30 days = Dispute refund number in the past 30 days / Total number of successful orders in the past 30 days.

The above are the latest cute platform's related rules for refunds and returns. If the platform sends adjustments to this rule, the editor of Shushou will share it with everyone as soon as possible. Remember to follow it at any time.