2018 Taobao and Tmall Double Eleven pre-sale rules. Can the Double Eleven pre-sale money be refunded?

　　The Double Eleven pre-sale event is about to start, and many netizens will also pay deposits in advance for the products they want to purchase. So can the Double Eleven pre-sale deposit be refunded? What are the pre-sale rules for Taobao and Tmall Double Eleven in 2018?

　　This year's Double Eleven Carnival Shopping starts from October 21 to November 11. The rules for the pre-sale period of Taobao and Tmall on Double 11 are the model of paying deposit first and then paying the final payment. Paying a deposit is beneficial to both the merchant and the buyer. The buyer can enjoy the right to reduce the amount and the seller has sufficient time to prepare the goods.

　　Can you get a refund of the Double Ten Gold?

　　The deposit cannot be refunded directly. If you want to return the deposit, you have to pay the full amount and then apply for a return. Then the deposit will be refunded to you before. Or contact the merchant to open a refund window.

　　For pre-sale products on Double 11, the pre-sale rules do not support the refund of deposits. If you have not paid the final payment, you can contact the seller for negotiation. If you agree with the seller, you can apply for a refund through the refund portal provided by the seller. The refund amount is your deposit amount, and the system will automatically agree to your application; if the merchant does not agree, Tmall will not be able to support you in refunding the deposit.

　　If the deposit has been paid to the merchant, the transaction will be closed. Sorry, pre-sale orders do not support deposit refund processing. Please contact the merchant as soon as possible to negotiate. If the merchant agrees, you can negotiate with the merchant to offline Alipay transfer processing; if the merchant does not agree, Tmall cannot support you in refunding the deposit.

　　2018 Taobao Tmall Double Eleven Presale Rules

　　After placing a deposit, please pay within 30 minutes. The order will be automatically closed when the timeout is exceeded.

　　After payment of the deposit, if the deposit is determined to be non-seller's liability when applying for a refund (according to the Tmall Rules or Tmall International Rules and customer service judgment), the deposit will not be refunded.

　　When the pre-sale is over, please go to "Born Baby" to pay the final payment within the

　　After the payment of the final payment starts, please pay the final payment within the required time. If the time exceeds the time, the order will be automatically closed, and the deposit will not be refunded and the gift will not be given. Please pay attention to the end time of the pre-sale and pay the final payment in a timely manner. Payment time: 01:00 on November 11, 2018~23:59 on November 11, 2018 (the actual time may be advanced or delayed by 2 hours)

　　Customized pre-sale products do not support seven-day no-reason return and exchange

　　Please refer to the description of “shipping time” in the pre-sale product details page.

　　For Tmall products, after the buyer pays the deposit and pays the final payment as scheduled, if the merchant delays the delivery and the order status is "transaction closed", in addition to the handling in accordance with the "Tmall Rules" and relevant rules, the merchant must compensate the buyer, and the compensation amount is the same as the deposit paid by the buyer.