How to solve the abnormal logistics in Pinduoduo? _E-commerce operations

　　For Pinduoduo Logistics, the system generally has logistics abnormal reminders. If there is no tracking information for 24 hours, you may be fined. How do we eliminate abnormal logistics orders?

　　We pick up items twice a day

　　Take a piece at 12 o'clock, follow up at 15 o'clock to 18 o'clock

　　Take a piece once at 21 o'clock, follow up from 23 o'clock to 1 o'clock in the morning

　　We know the time to track, and we can solve the problem of not tracking for 16 hours by completing it.

　　If we place an order to purchase a courier at 3 am, we can upload and ship it at 15 am and track it out in 1-2 hours.

　　If we place an order to purchase a courier at 14 noon, we can ship the goods at 22 pm, and follow them out 1-2 hours after delivery.

　　If we find that there is indeed an abnormality, we can also go to the logistics official website as soon as possible to check whether there are really logistics update problems, such as losing parts or missing items for express delivery, etc. After verification, we can communicate with the logistics company in time to avoid being judged as false shipments;

　　Then contact the buyer to explain the specific situation, reduce the buyer’s concerns and avoid the buyer applying for a refund.

　　What are the abnormal situations?

　　Pinduoduo fake shipment situation

　　It means that the merchant has uploaded the product logistics order number to the Pinduoduo backend, but the logistics information corresponding to the product logistics order number has obvious abnormal situations such as slowing down the logistics trajectory, and/or the consumer has not actually received the product within a reasonable period after the merchant uploads the logistics order number.

　　Including but not limited to the following situations:

　　1. Within 24 hours after the merchant uploads the product logistics order number;

　　a) There is no logistics information on the official website of the corresponding logistics company;

　　No logistics information

　　b) The logistics order number has information on the official website of the corresponding logistics company, but there is no subsequent logistics information updated within 24 hours thereafter;

　　No logistics information update within 24 hours

　　c) The logistics order number has information on the official website of the corresponding logistics company, but there are multiple abnormal and duplicate information on the collection of parts.

　　2. The logistics trajectory corresponding to the logistics order number after the goods uploaded by the merchant does not match the delivery address confirmed by the consumer order;

　　Case: The consumer's delivery address is in Guangdong Province. The merchant ships the goods from Fujian, but the logistics trajectory is moving towards Hubei, which is contrary to the consumer's delivery address.

　　3. Other situations where the logistics information of other orders is abnormal or the consumer fails to actually receive the product within a reasonable period after delivery.

　　Case: The consumer's delivery address is in Guangdong Province. The merchant ships the goods from Fujian. The normal logistics situation can be delivered within 2-3 days, but the consumer still has not received the goods after 7 days.

　　For abnormal logistics orders in Pinduoduo, if there is no logistics information, it is recommended that you contact the logistics company immediately, update the logistics status in a timely manner, and avoid being fined.