JD.com will suspend daily express service every day: the reason is ridiculous

　　On the evening of July 20, Tiantian Express issued a statement on JD.com's unilateral suspension of services to the company, saying that the move was "absurd". On July 19, JD.com suddenly issued a notice to the platform merchants that it would close the Tiantian Express Service interface. JD.com said that in the comprehensive evaluation rankings in the first half of 2017, Tiantian Express scored low in service quality and user satisfaction, ranking last among all express delivery, and there were also some violations of platform rules. In order to ensure the experience of users and merchants in using logistics services, JD.com will suspend daily express delivery services from July 31.

　　JD.com said that it will continue to maintain communication with Tiantian Express in the future and hope that the other party will improve the service quality. Tiantian Express staff said that JD did not communicate afterwards. JD.com responded to this and said it will continue to work closely with third-party express companies that continue to provide high-quality services to jointly provide high-quality services to merchants and users.

　　According to data from the State Post Bureau, the overall satisfaction ranking and scores of express companies in 2016 are: SF Express (84.6 points), Postal EMS (80.0 points), ZTO Express (76.9 points), YTO Express (74.8 points), Shentong Express (74.7 points), Yunda Express (74.3 points), Best Express (72.3 points), ZTO Express (71.4 points), Tiantian Express (70.8 points) and Guotong Express (65.8 points). Tiantian Express ranks only before Guotong Express among the top ten express companies.

　　JD.com Mall and Tiantian Express are "separated". Many industry insiders believe that since Tiantian Express was acquired by Suning Logistics Group, this day is destined to come sooner or later.

　　Express delivery expert Zhao Xiaomin believes that as a strong platform, JD.com has relatively more market voice. Even if it suspends daily express delivery services, there are many express delivery companies on the market to choose from. For Tiantian Express , the business volume will definitely have an impact in the short term, but in the long run, it is not ruled out that Suning will use other methods to import the traffic of its platform to Tiantian Express . For other express delivery companies, they should make various preparations to avoid over-reliance on a certain platform.

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