Laogao E-commerce Newsletter on June 14th

　　#Laogao E-commerce Newsletter# [E-commerce Evening News on June 14] 1. Shared houses quietly emerged with the name of "sharing"; 2. #The express delivery boss ran away with arrears of wages#The employee deducted more than 1,000 express delivery; 3. #The man suddenly got scolded by customer service#Who is wrong first? ;4. JD Computer Office issued a statement: Alibaba's media have slandered their opponents and have reported them; 5. "Tianxia Online Merchants" hit back at JD.com.

　　1. Shared houses quietly emerged with the name "shared"

　　According to reports on June 14, following the shared bicycles and shared cars, online short-term rental services such as shared houses have begun to quietly emerge in first-tier cities such as Guangzhou, Beijing, and Shenzhen. The tenants are mainly born in the 1980s and 1990s. In Guangzhou, citizens put their idle houses on the online platform and rent them to citizens in need for a short period of time, thereby earning a certain amount of profit. But think about it again, hey! Isn’t it just a daily rented house! (Source: Oriental Headlines)

　　Comment: The most uncommon thing is shared houses, and the premise of sharing is surplus resources.

　　2. #The courier boss runs away due to wages#The employee deducts more than 1,000 couriers

　　According to media reports, the boss of a express delivery outlet "runs away" and owed employees more than 100,000 yuan in salary. Due to the arrears of wages, the courier at the outlet temporarily detained more than 1,000 express delivery items, which made many citizens unable to get the express delivery in time. Of course, the courier is unhappy with the arrears of wages, but the practice of refusing to ship goods or even pressing parts is up to date. (Source: China Youth Network)

　　Comment: Helpless move

　　3. #Man suddenly got scolded by customer service#Who is wrong first?

　　June 14th news, today, a seller complained about Taobao store customer service insulting himself, and his words were unbearable. The reporter consulted Taobao customer service on this matter . Customer service said that the buyer is advised to apply for a refund first. If the seller does not process it within 48 hours, the system will automatically return the payment to the buyer's account. After the money is returned, submit an electronic complaint in response to customer service attitude issues and provide evidence such as Alibaba Want Want chat records, mobile phone text messages and photos. Taobao will deal with it as soon as possible and give a reply. If the complaint is true, Taobao will deduct points from the store. Yesterday, the reporter asked the customer service of this mat shop as an ordinary buyer. At first, an MM who claimed to be a night customer service said that she was not sure about the situation, and it was day shift hours. After reading the chat records and understanding the situation with colleagues, the customer service said, "That's what each other is" and "that's the person who sends the photo of the bowel movements." The reporter did not see the "stool photo" from Mr. Xin's chat screenshot. When I consulted with the customer service again, the customer service did not reply. (Source: Southern Metropolis Daily)

　　Comment: Customer service should still do a good job in psychological construction, otherwise it is your own who suffers.

　　4. JD Computer Office issued a statement: Alibaba's media have slandered their opponents and have reported them

　　According to June 14, today, JD Computer Office Department issued a solemn statement on Alibaba's media "Tianxia Internet Business" to fabricate false news, and reported it to the State Cyberspace Administration of China and other relevant departments. At the same time, Shenzhou Computer has also clarified through its official Weibo. This morning, Alibaba 's media "Tianxia Online Merchants" released a report titled "JD.com forcing merchants to raise prices for consumers, and Shenzhou Computer reported that JD.com "maliciously disrupted market prices"" through its official official account. (Source: Tencent Technology)

　　Comment: Who is right and who is wrong?

　　5. "Tianxia Online Merchants" hits back at JD.com

　　On June 14, "Tianxia Online Merchants" made a solemn statement on JD.com's coercion and suppression of merchants for malicious competition and slander our magazine: First, the facts are facts: JD.com asked Shenzhou to raise prices on Tmall consumers, but after being rejected, he threatened to suppress them, and Shenzhou was forced to initiate a report. The screenshots of Shenzhou employees' conversations are far more than disclosed by the media, and JD.com's unreasonable demands and even coercion of merchants are far more cruel than those disclosed by the media. 2. Competition is competition, but competition is not about striking, and striking should not become the norm. World Online Merchants is a media sponsored by Zhejiang Provincial Journal Corporation. The so-called "understanding of Alibaba" is nothing more than JD.com's usual method to hit Alibaba. 3. If you follow JD.com’s logic: JD.com is a strategic partner of Toutiao, is Toutiao a subsidiary of JD.com? Tencent has invested in JD.com, is JD.com a subsidiary of WeChat? 4. JD.com has been coercing merchants to engage in malicious competition for a long time. After the world's online merchants issued a report "Shenzhou Computer Reports JD.com to "maliciously disrupt market prices", the backstage received a large number of messages from merchants complaining about JD.com's forced price increases and even suppression. After verification one by one, the World Chamber of Commerce will continue to perform the duties of the media and conduct real, objective and responsible reports. (Source: Tianxia Online Business)

　　Comment: Reply.

　　6. Wang Wei responded to the "Mengchengcheng" incident: accepting criticism, no packages and advertisements are allowed

　　On June 14, a fresh food company recently commissioned SF Express to deliver cherries, but found that the QR code of SF Express Dadangjia Fresh appeared on the express package, and the user was hijacked and suffered heavy losses. Today, Wang Wei responded to the matter in his circle of friends, saying that he was humbly accepting criticism and said that the company was not allowed to post advertisements on the package and guaranteed that such incidents would not happen again. (Source: @Laogao E-commerce Circle)

　　Comment: To be honest, SF Express did this inauthentic. I hope Wang Wei will not only apologize, but also effectively compensate the merchant for the losses. The responsibility must be on @SF Express Group

　　7. 50 Xiaohongshu users were cheated of nearly 880,000 yuan: Information is suspected to be leaked on a large scale

　　According to reports on June 14, 50 Xiaohongshu users have recently encountered fraud due to information leakage. Xiaohongshu said that they did not find any recent leaks of sensitive data for batch accounts and are not responsible. The victim was helpless: I could not produce any evidence, nor could I provide evidence, and I could only let my information leak. (Source: China Youth Network)

　　Comment: The platform itself has the responsibility and obligation to protect the security of user information.

　　8. Ant Financial’s “Wealth Account” is officially launched, opening up AI capabilities for the first time to help the intelligence of financial services

　　On June 14, Ant Financial 's one-stop financial management platform "Ant Jubao" announced that it will be upgraded to "Ant Wealth" and officially launched the "Wealth Account", which will be fully opened to fund companies, banks and other financial institutions. Together with "Fortune Account", Ant Financial also announced the opening of the latest AI (artificial intelligence) technology to financial institutions for the first time, helping financial management enter the intelligent era faster. (Source: Tianxia Online Business)

　　Comment: A series of open measures in the field of wealth management are an important part of Ant Financial's opening strategy this year.

　　9. My son spent 30,000 yuan on mobile games. My father angrily smashed his phone.

　　According to June 14, when Mr. Li from Shenzhen went to the bank recently, he found that the deposit he saved with frugality had bottomed out. After inquiry, the money was spent on "Honor of Kings" by a 11-year-old child. He stole my father's bank card and tied it to QQ. Every time he bought the equipment, he secretly deleted the notification text message. My father angrily threw his phone. It is reported that the proportion of players aged 11 to 20 in the game accounts for 54%. For such a naughty child, how do you think you should do it? (Source: Pear Video)

　　Comment: Try.

　　10. Become an internet celebrity first and then become a brand Miya and play the "strict selection model"

　　Recently, the maternal and infant e-commerce platform Miya launched its own brand "Rabbit Head Mother Selection". Through the ODM (original design manufacturer) model, it selects high-quality and cost-effective products, which is like a maternal and infant version of "NetEase Yanxuan". The "strict selection" model may be a different attempt in the maternal and infant industry. The platform claims that the goods are produced by domestic factories, and the goods use the same raw materials and processes as international brands, but the price is less than half of the latter. However, in the critical eyes of mothers, can this model that claims to be low-priced and high-quality really be recognized? (Source: Tianxia Online Business)

　　Comment: Are the key products really good?

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