Tmall adjusts the 30-day worry-free return rules and pays attention to the following four points

　　On June 13, in order to better protect consumers' rights and interests and provide consumers with more considerate services, Tmall changed the "30-day worry-free return service specification".

　　This change will be announced today and will officially take effect on June 20.

　　The new rules have mainly changed the following:

　　1. Increase service timeliness commitment, and the service provider promises to come to the door before 23:59:59 on the day agreed with the consumer and complete the 30-day worry-free return service.

　　2. In terms of service guarantee, if the service provider fails to perform the 30-day worry-free return service as promised for the service limitation, each sub-order must pay a penalty of 30 yuan to the consumer, and the penalty will be paid directly to the Alipay account bound to the consumer’s Taobao account in cash.

　　3. Cancel the following rules: If there are gifts or paper invoices, they must be returned to the merchant together. Loss or damage to the gift or the loss of invoice will not affect the return of the product. The gift is damaged or lost, and the buyer shall bear the corresponding tax on the loss of the invoice.

　　4. Added disclaimer clauses for service providers: If the following special circumstances exist, the service provider may not bear the responsibility of performing the 30-day worry-free return service due to failure to perform or failing to perform the 30-day worry-free return service as promised in accordance with the service limitation period.

　　1) If the service is not available or the service cannot be provided according to the service time limit commitment due to consumer reasons (changing the door-to-door address, unknown address, wrong address, inaccessible contact, refusal to sign, etc.);

　　2) The address of the consumer to pick up the piece is in a special area such as a school, unit or residential community, which is not allowed to enter, resulting in the inability to provide services according to the service time limit commitment or the inability to provide services;

　　3) If the service is not provided as promised in accordance with the service statutory limitations due to force majeure or the service cannot be provided ("force majeure" refers to unforeseeable, inevitable or insurmountable objective situations and other objective situations that affect door-to-door services, including but not limited to national or regional air or ground traffic system control or interruption (such as weather reasons, etc.), or communication system interference or failure, or government actions, war, earthquake, typhoon, flood, fire, heavy fog, heavy rain and other similar events).

　　The following are the specific changes:

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