Tmall rules, adding 30-day worry-free return service is good news for buyers, but do many buyers not know the specific process of Tmall's 30-day worry-free return service? The editor of Laogao Crown Club will introduce in detail the content of Tmall's newly added 30-day worry-free return service!
Dear members:
In order to better protect the rights and interests of consumers and provide consumers with more considerate services, Tmall plans to add the "30-day worry-free return service specification".
This rule will be announced on June 5, 2017 and will officially come into effect on June 12, 2017.
For details of the new service specifications, please check:
1. Service introduction
1. "30-day worry-free return" means that consumers purchase on Tmall with "
When the electrical products marked "or "30-day worry-free refund", the consumer shall apply for a refund within 30 days from the date of signing for the goods (according to 0:00 on the second day after the logistics signing, and the 720 hours will be 30 days. The signing time shall be subject to the official logistics signing information, the same below). If the service application conditions meet the service application conditions, the consumer may choose to initiate a refund for the refund reason of "30-day quality problem worry-free refund", and the service provider shall provide services for making an appointment for free on-site appraisal and on-site return.
2. Service application conditions:
1) The delivery address filled in when consumers purchase goods is within the service area
2) If the consumer has quality problems within 30 days from the date of signing for the product (not including human damage, the product body refers to the host and non-accessories.) and the consumer chooses "30-day quality problems without worries" for the reason for refund;
3) The address of the consumer’s appointment to pick up the item is within the service area (click here to view); https://consumerservice.taobao.com/self-help?spm=a2177.7731966.0.0.pH1cBn#page=issue-detail&knowledgeId=20376689 );
4) The products that apply for the "30-day worry-free return" service must be consistent with the order information.
2. Service process:
3. Cost description:
Consumers do not need to pay additional fees for home pickup and product quality appraisal;
4. Special instructions
1. If there are gifts or paper invoices, they must be returned to the merchant together. Loss or damage to the gift or the loss of invoice will not affect the return of the product. The gift is damaged or lost, and the buyer shall bear the corresponding tax on the loss of the invoice;
2. If the following situations occur, consumers will not be able to enjoy the "30-day worry-free return" service:
1) The returned goods are inconsistent with the goods that actually apply for a 30-day worry-free return service order;
2) The goods are damaged due to improper use, storage, and maintenance of consumers;
3) The same sub-order has enjoyed the "30-day worry-free return" service once;
4) Abuse of the "30-day worry-free return" service to initiate a return application (including but not limited to transactions that occur for profit purposes and are not based on actual consumption needs).
5. Service complaint path:
Computer: "Born Baby" - "Refund Management/Right Protection Management" - "One-click help";
Mobile: "My Taobao" - "My Order" - "Refund/After-sales Service" - "One-click help".
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