How to solve false transaction orders

1. Are there any restrictions on the order physical examination tools? Yes; the specific situation is as follows

a. If the seller has cumulative physical examinations of 3 times (inclusive) or the number of violation corrections reaches 1,000 (inclusive), there will be no chance of self-inspection in the future.

b. If the seller deliberately avoids the false transactions that occur in Tmall supervision or causes serious consequences, regardless of the number of times and number of transactions, the circumstances will be considered particularly serious and there will be no chance of self-checking of orders.

2. How to calculate the number of physical examinations

If a seller uses a physical examination tool to correct at least 1 order in violation of regulations during natural day (0:00-24:00), it is deemed to be 1 time.
3. How to calculate the number of violation corrections

The seller uses the physical examination tool to accumulate the total number of orders corrected.

4. The validity period of the order physical examination page cleaning button? Can expired orders be cleaned?

, 24 hours (from the order display in the physical examination center, you can click the cleaning button if you have 24 hours). The physical examination entrance of each order is only open once, each lasting 24 hours. It will not be cleaned after expiration; for the specific time, you can look at the countdown on the right of the column "Suspected False Transaction Order".

5. Self-check orders, can I still check the cleaned orders?

, Yes, from the time your order is displayed in the physical examination center, the self-inspection order record will be retained for up to 30 days. Path: Merchant Center-System Examination Center-Order Physical Examination Page, check the corresponding status for query

For example: If the self-test order was displayed at 0:00 on May 30, 2014, the latest time for this order to be retained is 0:00 on June 30, 2014.

6. What are the effects of cleaning without clicking the order?

Tmall saw that your order was suspected of false transactions. Please check yourself first if there is a false transaction. If you think there is no false transaction, you don’t need to click “Cleaning”. Tmall will conduct a second investigation in the future and will notify you to submit the corresponding voucher for an online appeal. Please pay attention to the “Merchant Center-Baby Management-Physical Examination Center-Urgent Processing” page. Click “I want to appeal” in the lower left corner of the page. For details of the rules, please check: //rule.tmall.com/tdetail-422.htm?spm=0.0.0.0.0.ElR2Q6 operation is shown in the figure:

7. Will Tmall punish me again after I have checked and cleaned orders?

No, when Tmall checks again in the future, all orders that have been confirmed to be cleaned will be excluded, and the number of violations will no longer be counted.

8. The order that has not yet been evaluated reminds me that I need to clean it. Do I need to clean it? Do I need to clean the order that I haven't shipped yet

If the order is a false transaction, you need to click to clean it. After cleaning, the sales, positive reviews, store ratings/comments generated by your order will be deleted; if it is not cleaned, Tmall will check it again and the complaint portal will be opened. You will need to make an appeal in the future.

9. I have not shipped order prompts me to clean it

If the order is a false transaction, you need to click to clean it. After cleaning, the sales, positive reviews, store ratings/comments generated by your order will be deleted; if it is not cleaned, Tmall will check it again and the complaint portal will be opened. You will need to make an appeal in the future. (Keep the shipping voucher after delivery and provide it according to the voucher requirements on the appeal page)

10. After the order is cleaned, can the buyer send me a payment normally? Can the transaction be carried out?

Yes, order cleaning will not affect the transaction progress.

11. What does order cleaning mean

Order cleaning means that merchants can actively delete orders that may be suspected of false transactions, and the sales volume, evaluation, comment content, store dynamic ratings, etc. corresponding to the cleaned orders will be deleted. Cleaned orders will not be punished with false transactions in the future.

12. Why am I reminded to have a physical examination of the order?

Dear, Tmall has verified that your order is suspected of false transactions. It is recommended that you check yourself through the order physical examination tool first. For false trading rules, please check: https://rule.tmall.com/tdetail-422.htm?spm=0.0.0.0.sxFdDj .

13. My transaction is real, does it need to be cleaned?

Please refer to the rules of false transactions: https://rule.tmall.com/tdetail-422.htm?spm=0.0.0.0.sxFdDj for judgment. If your transaction is real, you do not need to be cleaned; if you have any false transactions, it is recommended that you clean it in time to avoid being punished by false transactions. Sales volume, reviews, comment content, store ratings, etc. generated by operating and cleaning orders will be deleted.

14. What is the impact of choosing cleaning? Can I recover after cleaning?

If the order is cleaned through the order physical examination tool, the sales volume, evaluation, comment content, store dynamic rating, etc. corresponding to the cleaned order will be deleted. Once the order is confirmed to be cleaned, it will not be restored.

15. How many opportunities are there for physical examinations for orders? Will the number of times be cleared

Since May 26, 2015, the seller's cumulative number of physical examinations has reached 3 times (inclusive) or the number of illegal corrections has reached 1,000 (inclusive). If the above two satisfy one, there will be no chance of self-inspection in the future: (1) Number of physical examinations: If a seller uses physical examination tools to violate the regulations and correct at least 1 order on a certain natural day (0:00-24:00), it is deemed to be 1 time: (2) Number of illegal corrections: The total number of orders corrected by the seller using physical examination tools. The number of order physical examinations and the number of violation corrections will not be cleared forever.

If the above problem of order cleaning is not helpful to solve, please leave a message ~