【Tmall】Related Rules Revisions to the "Pre-Sale Products" Specification and FAQ

　　Dear members:

　　Because the merchants have irregularities when releasing pre-sale products, consumers cannot accurately obtain key elements such as the delivery time of the goods, and then disputes arise between the two parties. Therefore, Tmall plans to regulate the release of pre-sale products.

　　The adjustment of this rule will be announced on January 17, 2017 and will officially take effect on February 24, 2017.

　　The main adjustments are as follows:

　　1. Clarify the definition of pre-sale products recognized by Tmall (the platform only recognizes pre-sale products released through official tools);;

　　2. The penalty for pre-sale products that are not standardized is clarified.

　　Detailed introduction to Meowy Meowy (including open categories, setting operations, etc.):

　　https://maowo.tmall.com/discussion.htm?spm=a2227.7147689.0.0.DjeWht&id=80684&circleId=11

　　Common FAQs:

　　1. Can this pre-sale tool support all products in the store?

　　Dear, at present, the product limits are different depending on the category. Please set it according to the product category after it is launched.

　　2. The error copy is displayed when submitting: the delivery time cannot be later than xx, xx, xx, xx.

　　Dear, the delivery time does not meet the category specification requirements, please adjust the setting time according to the copy prompts. Example: For books, the category requires the latest delivery days to be 30 days, and the latest delivery days you set cannot exceed 30 days.

　　3. Save the copy when submitting: The store allows up to xx products to set the shipping time.

　　Dear, the number of products set by the store is greater than the maximum number of products that can be set by the pre-sale tool of this category. It is recommended that you selectively set up pre-sale of products based on the actual business conditions of the store.

　　4. I have set up pre-sale rules, so can I ignore the delayed delivery rules?

　　Dear, the delayed delivery rules will take effect according to the time you set it. If the shipment is later than the time you set, it is a delayed shipment. Please arrange the shipping time reasonably.

　　5. Why doesn’t my background set up an entrance to pre-sale tools?

　　Dear, except for the Electric Appliance City and Women's Clothing categories that are not open, all other categories have been opened. If you belong to the Electric Appliance City and Women's Clothing category, please pay attention to the pre-sale investment activities in the corresponding industries.

　　6. My category has not yet set an entrance, when will it be opened?

　　Dear, the Electric Appliance City and Women's Clothing categories are currently not open. It is recommended that you pay attention to the pre-sale investment activities in the corresponding industries.

　　7. I have set the shipping time for Sku, but why doesn’t the front desk display the time I set?

　　Dear, please check whether the set time is greater than 72 hours. If it does not exceed 72 hours, there is no need to set the delivery time, because the platform requires that the delivery time is 72 hours. The delivery time function is mainly to meet the demand that some products cannot be shipped within 72 hours.

　　The rules can be viewed in detail

　　You can also check it out at Miaoyan Miaoyu: https://maowo.tmall.com/discussion.htm?spm=a2227.7147689.0.0.Imz3sN&id=85612&circleId=11

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