Lao Gao provides everyone with the latest and most valuable Internet and e-commerce information every day. Evening consultation: Canadian retailer Loblaw's e-commerce sales increased by 133% year-on-year in the first quarter; the State Post Bureau: During the May Day holiday in 2021, nearly 2.6 billion express parcels were collected nationwide; Alibaba CCO: It plans to expand its recruitment of 35%-45% customer service talents in 2021.
E-commerce newsletter
1. China IoT: The e-commerce logistics index in April 2021 was 111.0 points
On May 6, the China E-commerce Logistics Operation Index in April 2021, jointly investigated by the China Federation of Logistics and Procurement and JD.com Group, was 111.0 points, up 0.6 points from the previous month. Judging from the 9 sub-indexes, only the total business volume index has fallen, while the rural business volume index, logistics timeliness index, load rate index, satisfaction rate index, personnel index, cost index, fulfillment rate index, and inventory turnover index have risen. In April, the total e-commerce logistics index continued to rise, with slight fluctuations on the demand side, and various indexes on the supply side continued to improve. It is expected that in May, under the influence of the Labor Day holiday, residents' consumption will continue to increase, and the e-commerce index may maintain a stable and positive operating trend. (E-commerce News)
2. Alibaba CCO: Plan to expand enrollment of 35%-45% customer service talents in 2021
On May 6, Alibaba Group’s Customer Experience Business Group (Ali CCO) recently revealed that it plans to expand the overall recruitment of 35%-45% of customer service talents in 2021 to serve Taobao and Tmall merchants. It is reported that from April 1 to the present, the department has released several recruitment information in succession, including many related to merchant services. Recruitment information shows that Alibaba CCO merchant service positions mainly include customer service specialists, service experience experts, account managers, etc. At present, the recruitment progress has been completed by about 70%. (Tianxia Online Business)
3. United Nations report: E-commerce growth is rapid in 2020, Alibaba's GMV is the world's number one
May 6 news, a report recently released by the United Nations Conference on Trade and Development showed that e-commerce has grown sharply worldwide in 2020 due to the lockdown caused by the 2019 coronavirus disease, which has increased the share of online retail in all retail from 16% to 19%. According to the latest estimates, global e-commerce sales jumped to $26.7 trillion in 2019, a 4% increase from 2018. The report also pointed out that the total commodity transaction volume (GMV) of the top 13 B2C e-commerce companies in 2020 increased by 20.5%, up from 17.9% in 2019. According to GMV ranking, Alibaba ranked first, with sales reaching US$1145 billion, nearly twice the second place Amazon's US$575 billion. In addition, JD.com ranked third, Pinduoduo ranked fourth, and Meituan ranked seventh. (E-commerce News)
4. Xiaohongshu: May Day travel notes released increased by more than 80% year-on-year
According to the May 6th news, Xiaohongshu's May Day holiday travel report recently released, showing that during this year's May Day holiday, the number of Xiaohongshu's travel notes increased by more than 80% year-on-year, and it also increased by more than 80% compared with the same period last year's National Day Golden Week. Among them, trendy travel methods such as camping, picnicking, RV travel, and niche attractions are popular among young people. In the first three days of May Day this year, the number of searches for "camping" on Xiaohongshu increased by 230% compared with the same period last year. From the perspective of travel destinations, Changsha, Shanghai and Nanjing have become the most popular destinations on Xiaohongshu, and the search volume ranks among the top three in cities, followed by Chongqing, Guangzhou, Beijing, Chengdu, Xi'an, Qingdao, etc. (CCTV News)
5. State Post Bureau: During the May Day holiday in 2021, nearly 2.6 billion express parcels were collected nationwide
According to the report on May 6, monitoring data of the State Post Bureau showed that during this May Day holiday (May 1 to 5), the national postal and express parcels were collected by the national postal and express parcels. Among them, 1.34 billion express parcels were collected, an increase of 22.95% year-on-year, an increase of 97.13% compared with the same period in 2019; 1.25 billion express parcels were delivered, an increase of 22.28% year-on-year, and 91.77% compared with the same period in 2019. From May 1st to 5th, rural areas across the country collected 220 million express parcels and delivered 360 million express parcels, an increase of 30% year-on-year, about ten percentage points higher than the year-on-year growth rate in urban areas. (E-commerce News)
Internet news
6. During the May Day period, Hainan’s offshore duty-free shopping amount increased by 993 million yuan year-on-year.
According to statistics from Haikou Customs, from May 1 to May 5, Haikou Customs supervised a total of 993 million yuan in offshore duty-free shopping, 121,000 shoppers, and 1.345 million shopping items, an increase of 248%, 141% and 229% year-on-year respectively. It is reported that in July last year, Hainan's new off-island duty-free policy was officially implemented, and the off-island duty-free shopping quota increased from 30,000 yuan to 100,000 yuan; and in February this year, two methods of pick-up were added for off-island passengers and "returning to the island to withdraw" and "retrieving" for residents on the island, which became an important factor in attracting off-island duty-free consumption in Hainan. (Hainan Daily)
Cross-border newsletter
7. South Korea's cross-border e-commerce online shopping increased by 44.2% year-on-year in the first quarter of 2021
According to Yonhap News Agency on May 6, preliminary statistics released by the South Korean Statistics Department on the 6th showed that the total amount of online shopping transactions in South Korea increased by 26.4% year-on-year to 15.8908 trillion won (approximately RMB 91.4 billion). In the first quarter of this year, South Korea's cross-border e-commerce sales decreased by 23% year-on-year to 1.1782 trillion won. During the same period, the online purchase volume of cross-border e-commerce increased by 44.2% year-on-year to 1.4125 trillion won, the largest amount and increase since relevant statistics began in 2014. By country, online shopping increased by 223.6%. By product group, clothing and related products increased by 33.2%. (Dunhuang.com)
8. Canadian retailer Loblaw's e-commerce sales increased by 133% year-on-year in the first quarter
According to Yien.com, Canadian retailer Loblaw recently announced its first-quarter results. During the reporting period, the company's e-commerce sales increased by 133% year-on-year compared with 2020. At the same time, in the first quarter of this year, Loblaw's revenue reached US$11.87 billion; net profit reached US$313 million, a year-on-year increase of 30%.
According to reports, Loblaw's financial performance in the first quarter of this year is strong, and this momentum will continue into the first four weeks of the second quarter, which puts it on track to exceed its full-year earnings per share growth prospects. However, given the ongoing uncertainty and volatility brought about by the COVID-19 pandemic at the beginning of the year, the company will not update its full-year outlook at this time.
For the second quarter of this year, Loblaw is expected to incur approximately $65 million to $75 million in pandemic-related costs, compared with $282 million a year ago.
It is understood that Loblaw is Canada's largest food retailer, with companies and franchised supermarkets in 22 regions and segments, as well as pharmacies, banks and clothing stores. Loblaw runs a private label program that includes groceries and household goods, clothing, baby products, medicines, cell phones, daily necessities and financial services. (Yien.com)
9. eBay Germany Station: Improve the attributes of "personalized" items
May 6th news, today, eBay announced that in order to make sellers more easily and personalized to sell on eBay, buyers can view the free text fields edited by sellers for this item through the "Buy Now button" in the future.
According to reports, in this field, sellers can enter personalized information about the required. To do this, when creating an item listing, the seller needs to provide the buyer with simple and clear detailed information about personalization in the free text field under "Item Properties > Personalization", which can use up to 200 characters.
It is worth noting that eBay will gradually open up this feature, so it won't be displayed in all categories immediately. At the same time, the "personalization" of item attributes is only applicable to items purchased immediately, as well as items purchased through shopping carts.
In addition, buyers can also describe their needs in a free text box of up to 250 characters while shopping. (Tencent Technology)
10. Amazon: RFS function is available to all sellers, and the system will automatically refund
According to Blue Ocean Yiguan.com, Amazon announced that the RFS (Refund at First Scan) function has been used for all sellers. As long as the seller participates in the "Prepaid Return Tag" project, the function will be used by default.
The platform said that if the buyer requests for return through the Amazon Prepaid Return Tag Project, the RFS feature will be automatically used. As long as the buyer sends the package back at the express delivery point, the logistics barcode on the package will be scanned, and the Amazon system will automatically refund the package to the buyer, without the need for the seller to initiate a refund within 2 working days. For all refunds performed through the RFS feature, Amazon will send a notification email to the seller.
It is worth mentioning that this feature has been launched earlier and is mainly aimed at FBA sellers. It is now expanding its scope, and sellers and their products that use SFP logistics must also be used.
In addition, if the seller has objections to a certain RFS automatic refund order, such as receiving a damaged returned item (caused by the buyer's reasons), or if the buyer returns a product that is different from the original, he or she can apply for a Saft-T claim.
It is understood that Amazon recently announced that it will adjust the requirements of the Amazon FLM small commodity plan to keep it consistent with the standard Amazon FLM requirements. The bundling requirements have been changed to: From now on, there is no need to bundle products that participate in the small and light product program. Sellers can now ship their inventory to standard FBA shipments. (Sina Finance)
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